Orders & Shipping
Q: Where do you ship to?
We currently ship to addresses within the United States only.
Q: How much does shipping cost?
We offer free standard shipping on all orders. There are no hidden fees or surprise charges at checkout.
Q: How long will it take to receive my order?
Our total delivery time is typically 5–9 business days, which includes:
- Processing time: 1–2 business days (Monday–Friday)
- Transit time: 4–7 business days (Monday–Friday)
Q: What is your order cut-off time?
Orders placed before 5:00 PM EST begin processing the same day. Orders placed after the cut-off time will be processed the next business day.
Q: Which carriers do you use?
We ship with reliable carriers such as UPS, FedEx, DHL, and USPS. The carrier used depends on your location, order size, and weight.
Q: Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with a tracking link.
You can track your order by:
- Visiting: https://escapadeemporium.com/apps/track123
- Entering your tracking number on the carrier’s official website.
Q: What should I do if my package is lost, delayed, or damaged?
Please contact us as soon as possible if there are any delivery issues. We will work with the carrier to resolve the matter promptly.
Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery for items that are:
- In original condition
- Unopened and unused
- In original packaging
Q: How do I request a return or refund?
Contact us at support@escapadeemporium.com or call +1 (720) 605-6077.
We will review your request and provide return instructions, including the return address.
Please do not send any items back without prior authorization.
Q: Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the item arrives damaged or defective.
Q: How long will it take to receive my refund?
Refunds are processed within 10 days of receiving and inspecting your returned item. Refunds are issued to the original payment method.
Q: Do you charge restocking fees?
No. We do not charge any restocking fees on returned items.
Q: Can I exchange an item?
Yes. We accept exchanges for eligible items. Please contact us to start an exchange request.
Q: Can I cancel my order?
Orders may be canceled if they have not yet shipped. Once shipped, cancellations are no longer possible, and the order must be returned after delivery.
Contact Information
Escapade Emporium
Phone: +1 (720) 605-6077
Email: support@escapadeemporium.com
Customer Service Hours: Monday – Friday, 9:00 am – 5:00 pm EST