Overview
- Returns accepted within 30 days of delivery
- Refunds processed within 10 days of receiving return
- No restocking fee
- Customers pay for return shipping
- Exchanges accepted
Refund Eligibility
We accept returns for items that are:
- In original condition
- Unopened and unused
- In original packaging
- Returned within 30 days of delivery
Time Frame for Returns
Return requests must be submitted within 30 calendar days from the date of delivery.
What the Refund Process Looks Like and How to Request a Refund
- Contact us at support@escapadeemporium.com or call +1 (720) 605-6077
- We will review your request and provide return instructions
- The return address will be provided only after your return has been approved
- Please do not send any items back without prior authorization
- Ship your item back using a trackable shipping method
- Once received and inspected, your refund will be issued
Refund Timeline
Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.
Return Shipping Responsibility
Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
Exchanges
We accept exchanges for eligible items. Please contact us to start an exchange request.
Order Cancellations
You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.
Restocking Fees
We do not charge restocking fees on returned items.
Contact Information
Escapade Emporium
Phone: +1 (720) 605-6077
Email: support@escapadeemporium.com
Customer Service Hours: Monday - Friday 9:00 am - 5:00 pm EST